Terms & Conditions

Text to 911 End User License Agreement

This End User License Agreement, which includes the Text to 911 Privacy Policy, (this “Agreement”) is a binding Agreement between Animal Manners LLC (“we”, or “us”) and “you”, the user of our Text to 911 mobile app (our “App ”).

We are providing our App to you solely (1) on the terms and conditions in this Agreement and (2) on your acceptance of and compliance with them. When we provide you with these terms, we also provide a checkbox for your acceptance of these terms. When you check the “accept” box, you:

  • accept this Agreement and agree that you are legally bound by its terms; and
  • represent and warrant that you are 18 years of age or older and are of legal age or have the legal authority to enter into a binding agreement yourself or on behalf of the user if the user is under 18.

If you do not agree to the terms of this Agreement, we will not and do not license our App to you and you must not download it. We do not grant any license (whether expressly, by implication, or otherwise) outside of a legitimate agreement to these terms. We grant you no rights concerning our App if you have not lawfully acquired a legitimate authorized copy of it.

Our App is not an emergency service or medical service. Simply put, our App helps you to quickly create a text message with information that is helpful to 911 dispatchers. You may then choose to send this message through your default SMS and your mobile carrier’s text-to-911 network. We hope to help you save time in situations when you don’t have time to spare.

Please note that it is always best to call a 911 operator in the event of an emergency, as textto-911 networks are not available in every location nation-wide through your mobile service provider. We provide our App to help you create emergency text messages to send through your SMS in situations when making a phone call may be difficult or otherwise impracticable. As noted below, we do not and cannot warrant the accessibility, functionality, and/or responsiveness of your mobile carrier, its own or any other SMS 1 services, text-to-911 networks, or emergency services.

  1. License Grant and Scope.
    Subject to and conditioned upon your compliance with the terms and conditions set forth in this Agreement, we hereby grant to you a nonexclusive, non-transferable, limited license to use the App.
    1. This License entitles you to access, download, and operate our App for your personal, non-commercial use on a single mobile device owned or otherwise controlled by you.
    2. You may only use and run the App in accordance with this Agreement.
  2. Use Restrictions.
    You shall not directly or indirectly:
    1. use (including any copies of) the App beyond the scope of the license we grant you under Section 1;
    2. modify, translate, adapt, or otherwise create derivative works or improvements, whether or not patentable, of any part of our App;
    3. combine or otherwise incorporate any part of our App into any other programs;
    4. reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code of any part of our App;
    5. remove, delete, alter, or obscure any trademarks or any copyright, patent, or other intellectual property or proprietary rights notices on or with our App, including any copies;
    6. rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available any part of our App to any third party for any reason, whether or not over a network or on a hosted basis, including in connection with the internet or any web hosting, wide area network (WAN), virtual private network (VPN), virtualization, time-sharing, service bureau, application as a service, cloud, or other technology or service without our written permission to do so;
    7. use our App in violation of any law, regulation, or rule;
    8. use our App to impersonate any individual or entity;
    9. use our App to mislead, misdirect, badger, or otherwise harass law enforcement and/or emergency services;
    10. use our App to impede or otherwise interfere with telecommunications and emergency networks; or
    11. use our App for purposes of competitive analysis of our App, the development of a competing App or service, or any other purpose that is to our commercial disadvantage
  3. Responsibility for Use of Our Product.
    You are responsible and liable for all uses of the App through the access you provide to them, whether directly or indirectly. Specifically, and without limiting the generality of the foregoing, you are responsible and liable for all actions and failures to take required actions with respect to the App by any other Person to whom you may provide access to or use of the Product, whether or not this Agreement permits such access or use.
  4. Reservation of Rights.
    The App is provided under license, and not sold, to you. You do not acquire any ownership interest in the App under this Agreement, or any other rights thereto other than to use the App in accordance with the license granted, and subject to all terms, conditions, and restrictions, under this Agreement. We reserve and shall retain our entire right, title, and interest in and to the App, including all copyrights, trademarks, and other intellectual property rights therein or relating thereto, except as expressly granted to you in this Agreement.
  5. Updates
    We may from time to time in our sole discretion develop and provide App updates, which may include upgrades, bug fixes, patches, other error corrections, and/or new features (collectively, including related documentation, “Updates”). Updates may also modify or delete in their entirety certain features and functionality. You agree that we have no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. Based on your mobile device settings, when your mobile device is connected to their internet either:
    1. the App will automatically download and install all available Updates; or
    2. you may receive notice of or be prompted to download and install available Updates.
    3. You shall promptly download and install all Updates as the App or portions thereof may not properly operate should you fail to do so. All Updates will be deemed part of the App and be subject to all of the terms and conditions of this Agreement.
  6. Third-Party Services.
    At and only at your direction, our App pushes data to your default SMS using data that you choose to store in our App or allow our App to collect (such as your GPS location). If you choose to allow our App to collect your location data, you also agree to send this location data to Google Maps, which will generate a link to your approximate location to include in your text message. You may then use your default SMS to send this message through your mobile carrier’s text-to-911 network. We do not provide these SMS, mobile, location, mapping, or emergency services (“Third-Party Services”). We are not responsible for Third-Party Services, including their accessibility, functionality, quality, timeliness, responsiveness, or any other aspect thereof. We do not assume and will not have any liability or responsibility to you or any other person or entity for any Third-Party Services. You access, use, and rely on these Third-Party Services entirely at your own risk and subject to their terms and conditions.
  7. Our Privacy Policy for the Collection and Use of Information.
    We recognize that whenever you use a mobile app, you are trusting the developer with whatever information you share through the app. We do not take that trust lightly. This Privacy Policy is meant to help you understand the what, how, and why behind the information we collect and what we do with it when you use our App.

    When you accept this policy, you consent to how our App collects and processes the information you provide through it. This policy is important, and we hope you will take time to read it carefully.

    Our App has a clear and simple purpose: to help quickly create and push text for an emergency text message containing helpful details for 911 dispatch to your default SMS so that you may send it to 911 using your mobile carrier’s text-to-911 network.

    To provide this service to you, the only information our software accesses is (1) what you provide it when you download and install the software (your name, phone, age, and gender) and (2) your location information if, through the App’s settings, you allow the App to access it. We do not store or host this information on our servers. Rather, all of this information is stored locally on your phone. When you choose to use our App to help create an emergency message, our software takes the information that you have locally stored through the App and pushes it to populate a text field in your default SMS. This includes using Google Maps to create a link to your approximate location. Then, you may choose to send this text through your mobile carrier’s text-to-911 network.

    Although our App collects a limited amount of information, you can find controls to manage the information you provide us in our App’s settings and through your mobile device’s operating system.

    Any information that is stored on your phone through our App is either information that you directly provide when you sign up or consent to provide through your mobile carrier (i.e. your GPS location). You may edit the information you store in the App at any time; and you may remove your consent to let our software access your location data through the settings on your phone at any time. We do not have access to this information because we do not store it on our servers. The only time that this information is shared with another party is when you choose to (1) push this information to Third-Party services such as your default SMS and Google Maps when you choose to use our App to create text for an emergency message and (2) choose to send this message over your mobile carrier’s text-to-911 network using their services.We do not disclose any of your information to third parties for their direct marketing purposes. However, we are ultimately not responsible for any third-party’s privacy policies, including those of the emergency services receiving your text, and how they will treat your information.

    When you store your information in our App or choose to use our App to create text for a message using your information, we treat this as a consent for us to use the information you’ve provided only for the purposes we’ve described here.

    If you would like to delete the information that you store on your phone through our App, you may do so at any time by either editing the information through our App or deleting the App.

    Sensitive Information. We do not collect sensitive Personal Data in connection with the Product. Please do not send us any sensitive Personal Data, such as information related to racial or ethnic origin, political opinions, religious or philosophical beliefs, health, biometric or genetic characteristics, criminal background, or trade union membership.

    We reserve the right to change this Privacy Policy at any time without advanced warning to users of our App. Should any new policy go into effect, we will post it on our App. Any new policy will not be retroactive.
    Our App is directed towards general audiences, and we do not expect to or knowingly collect any information from children under the age of 13 through our App. If you are a parent of a child under the age of 13 and are aware of your child’s use of our App, please notify us at info@textto911.life.
    To our users in California: Although we do not provide information to third parties for their direct marketing purposes, we want you to be aware of your rights concerning this type of information under California Civil Code Section §1798.83. This law permits users of our App that are California residents to request certain information regarding our disclosure of Personal Data to third parties for their direct marketing purposes. To make such a request, please send an email to info@textto911.life.
    To ask questions or comment about this Privacy Policy and our practices, please contact us at info@textto911.life.

  8. No Assignment
    You acknowledge that this Agreement is personal to you. You agree to not assign or otherwise transfer any rights or obligations under this Agreement.
  9. Intellectual Property Rights.
    1. You agree that we own all proprietary rights, such as copyrights, trademarks, patent, or other Intellectual Property right in our Product.
    2. You agree that nothing contained in this Agreement grants you any ownership rights in our App.
    3. You agree that you will not make, use, or sell any App or service derived from or that incorporates our App.
    4. You agree that you will not modify, reverse engineer, decompile, create other works from, or otherwise disassemble any programs or material contained within our App.
    5. You shall promptly notify us if you become aware of any infringement of our Intellectual Property rights in the App and fully cooperate with us, at our sole expense, in any legal action that we take to enforce its Intellectual Property rights
  10. Term and Termination.
    1. The term of Agreement commences when you download and install the App and acknowledge your acceptance and will continue in effect until terminated by you or by us as set forth in this Section 11.
    2. You may terminate this Agreement by deleting the App and all copies thereof from your mobile device.
    3. We may terminate this Agreement at any time without notice and for any reason. In addition, this Agreement will terminate immediately and automatically without any notice if you violate any of the terms and conditions of this Agreement.
    4. Upon termination:
      1. all rights granted to you under this Agreement will also terminate; and
      2. you must cease all use of the App and delete all copies of the App from your mobile device and account.
    5. Termination will not limit any of our rights or remedies at law or in equity.
  11. Disclaimer of Warranties.
    OUR APP IS PROVIDED TO LICENSEE "AS IS" AND WITH ALL FAULTS AND DEFECTS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, WE, ON OUR OWN BEHALF AND ON BEHALF OF OUR AFFILIATES AND ITS AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO OUR APP, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OR TRADE PRACTICE. WITHOUT LIMITATION TO THE FOREGOING, WE PROVIDE NO WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND THAT OUR APP WILL MEET YOURREQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE, OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS, OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS, OR BE ERROR-FREE, OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED.
    SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES OR THE LIMITATIONS ON THE APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
  12. Limitation of Liability.
    TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE LICENSORS OR SERVICE PROVIDERS, HAVE ANY LIABILITY ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE OUR APP OR THE CONTENT AND SERVICES FOR:
    1. PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES.
    2. DIRECT DAMAGES IN AMOUNTS THAT IN THE AGGREGATE EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR OUR APP.
    3. THE FOREGOING LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY SO SOME OR ALL OF THE ABOVE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.
  13. Indemnification.
    You agree to indemnify, defend, and hold us harmless, as well as our officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including attorney’s fees, arising from or relating to your use or misuse of our App or your breach of this Agreement.
  14. Export Regulation.
    Our App may be subject to US export control laws, including the US Export Administration Act and its associated regulations. You shall not, directly or indirectly, export, re-export, or release the App to, or make the App accessible from, any jurisdiction or country to which export, re-export, or release is prohibited by law, rule, or regulation. You shall comply with all applicable federal laws, regulations, and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), prior to exporting, re-exporting, releasing, or otherwise making the App available outside the US.
  15. Miscellaneous.
    1. Disputes.
      If any dispute should arise between the parties with respect to the performance of either of them hereunder the parties agree that it shall be resolved by binding arbitration conducted in Chicago, IL, by a single arbitrator selected in accordance with the commercial arbitration rules of the American Arbitration Association, the arbitration to be conducted in accordance with the Rules of the American Arbitration Association. The decision of the arbitrator shall be final, and no appeal may be taken there from, and judgment on such decision may be entered in Chicago, IL. The parties shall each pay one-half of the expenses of the arbitration, with each party responsible for the payment of their respective attorney’s fees. Notwithstanding the foregoing, the arbitrator may award reasonable attorney’s fees to the party determined by the arbitrator to have prevailed in that proceeding. This Agreement shall be construed and interpreted pursuant to the laws of the State of Illinois.
    2. This Agreement, and all other documents that are incorporated by reference herein, constitutes the sole and entire agreement between us with respect to the subject matter contained herein, and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.
    3. Severability.
      If any provision of this agreement is held by a court of competent jurisdiction to be void, invalid, or otherwise unenforceable, the same shall be reformed to comply with applicable law and the remaining provisions of this Agreement shall remain in full force and effect.
    4. Waiver.
      No failure to exercise, and no delay in exercising, on the part of either party, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of that or any other right hereunder. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.
    5. The headings in this Agreement are for reference only and do not affect the interpretation of this Agreement.
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